Orders are processed Monday through Friday. Orders placed before noon (12PM) will be shipped the same day. Orders placed after noon on Wednesday will be shipped the following Monday to avoid weekend transit delays.

During peak periods, shipping may be delayed until the following week.

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Shipping may also be postponed due to severe weather conditions to ensure plant safety.

All orders are shipped using Royal Mail Special Delivery or DPD Next Day Delivery, both fully tracked. Typically, parcels arrive the day after dispatch. You will receive tracking information via email once your order is shipped.

Please note: We dispatch orders only from Monday to Wednesday. If you prefer delivery on a specific day within this timeframe, please add a note to your order or contact us via email.

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Despite being labeled as "guaranteed" by Royal Mail and DPD, delays may occur in exceptional circumstances. If your order does not arrive on the expected date, please contact us for assistance.

Local Delivery

We offer local delivery for customers in the Hereford area. With this option, we personally deliver the plant to your address, eliminating the need for packaging and reducing stress on the plant. Please include your available delivery times in the order notes when selecting this option.